Terms & conditions

1. Introduction
Welcome to Sharewow! By using our services, you agree to comply with the following terms and conditions. Please read them carefully before placing an order.

2. Definitions

  • “Sharewow” refers to our company providing custom 3D-printed figurines.
  • “Customer” refers to any person purchasing or using our services.
  • “Product” refers to any 3D figurine or related service offered by MiniReal.

3. Orders & Customization

  • Customers must provide accurate and complete information for 3D scanning and customization.
  • Once a 3D model has been approved for printing, no further modifications can be made.
  • Orders are processed in the sequence they are received. Processing time varies depending on demand and production capacity.

4. Production & Delivery

  • The standard production time is 20 days. However, this may vary based on order volume and complexity.
  • Because the product is fragile and classified as an artwork, we generally require customers to personally pick up their orders at our studio.
  • For customers who have difficulty picking up their orders, we offer paid shipping services as an alternative.
  • Customers are responsible for providing the correct shipping details. Sharewow is not liable for delays caused by incorrect addresses or third-party couriers.

5. Refunds, Replacements & Cancellations

  • Due to the custom nature of our products, orders are non-refundable once printing has commenced.
  • If a cancellation request is made before printing, a partial refund may be granted at Sharewow’s discretion.
  • Defective products (e.g., damaged upon arrival) may be eligible for replacement, provided sufficient proof is given within 2 days of receipt.
  • Sharewow is not responsible for losses caused by improper use or storage. However, if a customer wishes to reorder due to such issues, a small discount may be provided.

6. Product Material & Usage Guidelines

  • The product is made of resin material, designed for display and artistic purposes only. It should not be used as a toy.
  • The product is non-toxic and harmless, but it is not edible and is fragile. Please keep it out of reach of children.
  • The product should not be placed in high-temperature environments, such as inside a car under direct sunlight without air conditioning in summer, as this may cause softening or deformation.

7. Intellectual Property

  • All 3D models created by Sharewow remain the intellectual property of Sharewow.
  • Customers may not reproduce, modify, or distribute 3D models or figurines without prior written consent.
  • Sharewow reserves the right to use anonymized customer scans for promotional and marketing purposes, unless explicitly requested otherwise.

8. Privacy Policy

  • Customer information will be securely stored. Photos and 3D data will be used only within Sharewow and our factory for production purposes and will be stored securely.
  • Customer data will not be shared with third parties without explicit consent.
  • Customers may request data deletion upon completion of their order.

9. Liability & Disclaimer

  • Sharewow is not responsible for slight variations in color, texture, or finishing, as these are inherent to the 3D printing process.
  • We are not liable for any personal injury, property damage, or other issues arising from the use of our figurines.

10. Amendments & Governing Law

  • Sharewow reserves the right to update these terms at any time.
  • These Terms & Conditions are governed by the laws of NSW, Australia.

For any inquiries, please contact us at hello@sharewow.com.au.

By placing an order with Sharewow, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.